I recently tested LevelUp Casino, an online casino operated by Dama N.V. and licensed under Curacao eGaming. The platform offers casino games, live dealer options, sports betting, and accepts both traditional and cryptocurrency payments. After spending a good amount of time exploring its features, depositing funds, and testing the withdrawal process, I can share my direct experience with the platform.
18+ | T&Cs apply.
- + Book of Wealth ll (Mancala)
- + Bonus code: MEDIAGRAND
- + $2000 Bonus & 100 Spins


How to Sign Up at LevelUp Casino
Creating my account at LevelUp Casino took about 10 minutes, start to finish. I began by clicking the registration button on the homepage, which opened a straightforward form asking for basic information, including my email address, username, password, and phone number. The form also required me to confirm my country of residence and accept the terms and conditions.
After submitting the initial registration form, I received an email verification link within minutes. Clicking the link activated my account and allowed me to log in right away. The platform requires email verification before most features become available, and I completed that step by following the confirmation link sent to my registered email address.
I found the KYC verification requirements relatively minimal during signup. While some casinos ask for documents immediately, LevelUp allowed me to start playing with just email verification. Identity documents are required before withdrawals can be processed, which is standard practice and aligns with industry norms. The initial signup felt quick and let me explore the platform without heavy documentation upfront.
My Experience with Depositing and Withdrawing Money at LevelUp Casino
I decided to test the deposit process using Bitcoin, depositing C$150 to explore their game selection. The minimum deposit amount is C$10, which suits different budget levels. After selecting Bitcoin from the payment options, the system generated a unique wallet address for my transaction. The deposit appeared in my account within 20 minutes, which matches typical Bitcoin confirmation times.
For my withdrawal test, I requested C$100 back to my Bitcoin wallet after completing the required identity verification. The process took 48 hours from request to funds received, which falls within their stated 1 to 5 business day timeframe. Compared to casinos that take 3 to 5 days for standard withdrawals, LevelUp’s processing felt competitive, especially for crypto transactions.
The platform has weekly withdrawal limits of C$7,500 and monthly limits of C$15,000. I found these limits reasonable for most players, though high rollers may find them a bit tight.
Payment Methods:
- Bitcoin (BTC)
- Bitcoin Cash (BCH)
- Ethereum (ETH)
- Litecoin (LTC)
- Dogecoin (DOGE)
- Tether (USDT)
- Visa
- Mastercard
- Maestro
- Piastrix
- Skrill
- Neosurf
- Neteller
- Interac
- Instadebit
- iDebit
- Venus Point
- Siru Mobile
- MiFinity
- ecoPayz
- Mobile commerce
These were the payment methods I could confirm were available during my testing, and Interac, in particular, is a handy option for players in Canada.

Is LevelUp Casino Safe and Secure?
During my time testing LevelUp Casino, I paid close attention to its security measures and licensing status. The casino operates under a Curacao eGaming license issued to Dama N.V., which provides basic regulatory oversight. While Curacao licensing offers less stringent player protections compared to jurisdictions like the UK or Malta, it does provide a regulatory framework. For Canadians familiar with provincially regulated options, it is not equivalent to oversight from authorities like the AGCO or the BCLC, but it is in line with many international casinos.
I completed their identity verification process, which required uploading a government-issued ID and proof of address. The verification took about 24 hours, and the support team communicated clearly about the status throughout. This verification is mandatory before withdrawals, which aligns with anti-money laundering requirements.
My deposit and withdrawal experience felt secure from start to finish. The Bitcoin transactions processed smoothly, and I received my withdrawal within the stated timeframe without complications. Their responsible gaming tools include deposit limits, loss limits, wager limits, session limits, cooling off periods, and self-exclusion options, which players can access through account settings.
It is important to verify you are accessing the legitimate LevelUp Casino URL when visiting their site. My observations reflect firsthand use of their platform during the testing period.
LevelUp Casino Welcome Bonus
LevelUp Casino offers a welcome package worth C$2,000 plus 100 spins, which I claimed during my registration. The bonus activated automatically after I made my first deposit of C$150, though the full amount requires multiple deposits to unlock completely.
The welcome bonus comes with wagering requirements that I found typical for the industry. Players must wager the bonus amount multiple times before converting it to withdrawable cash. I tested the bonus funds on various slot games and noticed that different games contributed differently toward meeting the requirements. Slots typically contributed 100 percent toward wagering, while table games contributed less.
Compared to other online casinos I have tested, LevelUp’s welcome bonus offers competitive value, though the wagering requirements are neither exceptionally generous nor overly restrictive. The 100 free spins provided additional value, especially for slot fans. I used these spins on the designated games and found the process straightforward.
LevelUp Casino No Deposit Bonus Codes
LevelUp Casino provides 30 free spins upon registration using the no deposit bonus code MEDIAGRAND. I claimed this offer during signup, and the spins became available right after email verification. These no deposit spins can be used on Book of Wealth II from Mancala Gaming, giving new players a chance to try the platform without making an initial deposit.
LevelUp Casino Free Spins
The casino includes 100 free spins as part of the welcome package, which I received alongside my deposit bonus. These spins can be used on selected slot games and come with their own wagering requirements separate from the deposit bonus. I found the free spins easy to claim and use, with clear instructions on which games qualify.
More Casino Bonuses at LevelUp Casino
Beyond the welcome offer, LevelUp features daily cash drops and a referral program. The daily cash drops provide random bonus opportunities for active players, though I did not receive any during my testing. The referral program allows existing players to earn bonuses by inviting friends to join.
The casino also operates a VIP program with Gold, Platinum, and Diamond levels. Each tier offers different benefits, including weekly cashback ranging from 5 to 10 percent, improved CP exchange rates, personal account managers, increased cashout limits, and various gifts. I did not reach VIP status during testing, so I cannot provide firsthand experience with these benefits.
Casino Games at LevelUp Casino
LevelUp Casino offers an extensive selection of 5,950-plus games powered by 85 different software providers. I found titles from major developers including Pragmatic Play, Evolution Gaming, Play’n GO, Playtech, and NetEnt, alongside newer studios like Hacksaw Gaming, Push Gaming, and Relax Gaming.
The slots collection dominates the platform, featuring everything from classic three-reel games to modern video slots with complex bonus features. Popular mechanics like Megaways, cascading reels, and cluster pays appear frequently across different providers. I tested game loading speeds across various categories and found most titles launched within 3 to 5 seconds on desktop, though some graphics-heavy slots from providers like NetEnt occasionally took up to 8 seconds.
Table game enthusiasts will find standard variants of blackjack, roulette, baccarat, and poker, along with several specialty games. The live casino section features dealers from Evolution Gaming and Pragmatic Play Live, covering the essential table games plus game show style options like Crazy Time and Sweet Bonanza Candyland.
Sports betting is available as an additional feature, though the focus clearly remains on casino gaming. The platform also hosts regular tournaments across different game categories, typically featuring prize pools ranging from C$500 to C$5,000. Daily cash drops provide another layer of competitive play, with random prizes distributed throughout each 24-hour period.
Testing Sweet Bonanza at LevelUp Casino
I decided to test Sweet Bonanza, the popular Pragmatic Play slot, with a C$45 budget during a 22 minute session. This high volatility game features a 6×5 grid with tumbling symbols and multiplier bombs that can reach up to 100x.
Starting with C$0.40 spins, my balance fluctuated between C$38 and C$52 for the first ten minutes without triggering the bonus round. The tumbling mechanic created several smaller wins, but nothing substantial enough to build momentum. Around the 12 minute mark, I increased my bet to C$0.80 per spin and managed to hit a series of decent combinations that brought my balance up to C$58.
The free spins feature finally triggered after spending roughly C$35 of my budget. I received 10 free spins, with multiplier bombs appearing more frequently than in the base game. The session peaked when a 21x multiplier bomb hit alongside a strong fruit combination, delivering a C$47 win on a single spin. This brought my total balance to C$89, the highest point during the session.
Unfortunately, the remaining free spins produced minimal results, and I returned to the base game with C$71. The final eight minutes saw my balance decline steadily as I tried to retrigger the feature at various bet levels. The session concluded with C$23 remaining from my original C$45 deposit, a 49 percent loss that felt typical for this slot’s volatility profile.

Testing Lightning Roulette at LevelUp Casino
For my second test, I chose Lightning Roulette from Evolution Gaming with a C$65 budget, playing for 28 minutes during an evening session. This live-dealer variant adds random multipliers of up to 500x to straight-up number bets each round.
The table hosted about 180 other players, creating a lively atmosphere with constant chat activity. I started with C$2 bets on red or black and odd or even combinations, mixing in occasional C$1 straight-up bets on numbers that received lightning multipliers. The dealer maintained good energy throughout, clearly announcing each lightning number and multiplier value.
My approach involved covering outside bets while placing small amounts on 3 to 4 lightning numbers per round. This kept my balance relatively stable for the first 15 minutes, hovering between C$58 and C$72. The turning point came when I placed C$3 on number 17, which received a 150x lightning multiplier just before the ball landed on it. This single hit delivered a C$450 win, immediately changing the session dynamics.
Rather than walking away, I kept playing with a bit more confidence, raising my outside bets to C$5 to C$8 per round while maintaining C$2 to C$3 straight-up bets on lightning numbers. The enhanced betting worked at first, with my balance reaching C$520 at its peak. However, a series of unsuccessful rounds in the final ten minutes eroded those gains significantly.
The session ended with C$198 remaining from my original C$65 deposit, a solid 205 percent gain. Compared to Sweet Bonanza, Lightning Roulette offered more social interaction and strategic depth, though the potential for rapid balance swings felt more intense than the slot experience.
The LevelUp Casino Mobile Experience
LevelUp Casino offers both a dedicated mobile app and browser-based play, which I tested extensively on Android and iOS devices. The mobile app, available through direct download from their website, provides a more streamlined experience with faster loading times and smoother navigation compared to browser play.
On Android, the app performed consistently well across different game categories. Slots loaded within 2 to 4 seconds, while live dealer games took slightly longer at 5 to 7 seconds to establish the video connection. The touch controls felt responsive, and I did not experience crashes during multiple gaming sessions that lasted several hours.
iOS performance matched the Android experience closely, with slightly faster loading times in some cases. The cashier section functions identically across both platforms, supporting all the same payment methods available on desktop. I successfully made deposits and withdrawals through the mobile interface without technical issues.
Browser play on mobile devices works fine but lacks the polish of the dedicated app. Games take 20 to 30 percent longer to load, and the navigation feels less intuitive when switching between sections. The responsive design adapts well to various screen sizes, but elements like tournament leaderboards and account settings require more scrolling and zooming than in the app.
Customer support chat integration works smoothly on mobile, maintaining the same functionality as on desktop. The smaller screen makes typing longer messages a bit cumbersome, and the chat window occasionally overlaps with game interfaces during active play.
My Experience with the Customer Support at LevelUp Casino
I tested LevelUp Casino’s customer support twice to evaluate response times and service quality. My first interaction occurred at 2 p.m. ET on a Tuesday, when I asked about withdrawal processing times for cryptocurrency payments. The live chat connected within 45 seconds, and the agent provided clear information about their 1 to 5 business day timeframe, noting that crypto withdrawals typically process faster than traditional payment methods.
The agent walked me through verification requirements and confirmed that my account status would allow withdrawals up to the weekly C$7,500 limit. They also volunteered information about weekend processing, noting that crypto transactions continue during weekends, while bank transfers may experience delays. This first interaction lasted about 8 minutes and felt thorough and professional.
My second test happened at 11 p.m. ET on a Friday, focusing on responsible gambling tools and account limitations. This time, the chat connection took nearly 3 minutes, which suggests higher traffic during evening hours. The agent demonstrated strong knowledge of deposit limits, cooling off periods, and self-exclusion options, and provided step-by-step instructions for accessing these controls through the Personal Limits section.
During this second conversation, I specifically asked about external support resources, and the agent provided contact information for problem gambling organizations in multiple countries. For Canadian players, they referenced provincially available resources such as ConnexOntario and Gambling Support BC. The response time for individual messages averaged 30 to 45 seconds, which feels reasonable compared to other online casinos I have tested. Both agents avoided using names during our conversations, maintaining appropriate privacy protocols.
Overall, the support experience exceeded my expectations for response times and knowledge depth, especially given that both interactions occurred outside standard business hours.
Responsible Gambling Tools on LevelUp Casino
LevelUp Casino provides a comprehensive set of responsible gambling controls through the Personal Limits section, accessible directly from the account dashboard. I explored each feature thoroughly and confirmed their functionality with the customer support team during testing.
The deposit limit system allows players to set daily, weekly, and monthly restrictions with immediate implementation. Once established, these limits can only be increased after a 24 hour cooling period, while decreases take effect immediately. I found the interface intuitive, with clear confirmation messages explaining when changes become active.
Loss limits operate similarly to deposit restrictions but track net losses rather than total spending. This distinction is important for players who experience both wins and losses during their sessions. The system calculates loss limits based on the difference between deposits and withdrawals within the specified timeframe.
Wager limits control the total amount that can be bet regardless of wins or losses, providing another layer of spending control. Session time limits automatically log players out after reaching predetermined durations, ranging from 30 minutes to 8 hours. I tested this feature and confirmed it works reliably, even during active gameplay.
The cooling off option temporarily suspends account access for periods ranging from 24 hours to 30 days. During cooling off periods, players cannot access their accounts, make deposits, or participate in any gaming activities. Self-exclusion provides a more permanent solution, with options for 6 months, 1 year, or indefinite periods.
The customer support team confirmed that all responsible gambling tools integrate with their external support resources, including contact information for organizations like GamCare and Gamblers Anonymous. For Canadians, they also referenced provincial services such as ConnexOntario and regional helplines. They further verified that these controls cannot be bypassed by creating multiple accounts, since their verification system prevents duplicate registrations.
What Could Be Improved at LevelUp Casino
- Tournament Information Display: Tournament details lack clear start times, entry requirements, and prize distribution breakdowns, which forces players to contact support for basic information.
- Payment Method Filters: The cashier section does not allow filtering payment options by region or currency, which makes it challenging to identify available methods for specific locations.
- Live Chat Queue Position: During busy periods, the chat system does not display estimated wait times or queue positions, leaving users uncertain about response timeframes.
- Game History Export: Players cannot export their gaming history for personal recordkeeping or tax purposes, which requires manual tracking of wins and losses.
- Cryptocurrency Display Options: Crypto balances only show in their native currencies without real-time fiat conversion rates for easier balance management.
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